Professional Experience - Liquigás / Petrobras Distribuidora S.A
About the Company
Liquigás is part of Petrobras Distribuidora S.A, specializing in distributing LPG (liquefied petroleum gas) cylinders, serving millions of consumers across Brazil.
Business Segments
- LPG distribution (cooking gas)
- Energy and fuels
- Customer service
- Production and quality control
Main Activities
- Distribution of LPG cylinders
- Customer and supplier support
- Quality control in production
- Operational and administrative management
Role and Period
- Role: Apprentice - Administrative / Production Assistant
- Period: April 2017 - September 2018
- Duration: 1 year and 5 months
- Location: Duque de Caxias, RJ
- Work mode: On-site
Responsibilities and Activities
Operational Management
- Operational management with Excel for process control
- Data entry and queries in SAP (ERP)
- Organizing and controlling operational information
- Supporting administrative and operational processes
Service and Support
- Customer service at the cylinder exchange center
- Support for LPG suppliers
- Queue management and service organization
- Support to sales staff in commercial activities
- Resolving operational and administrative issues
Quality Control
- Quality control in cylinder production
- Inspection of production processes
- Verifying quality standards
- Following production workflows
Technologies Used
Enterprise Systems
- SAP: Enterprise Resource Planning
- Data entry
- Queries and reports
- Managing operational processes
- Excel: Spreadsheets for control and analysis
- Data organization
- Basic calculations and analysis
- Operational reports
Work Tools
- Internal management systems
- Customer service tools
- Quality control systems
Achievements and Results
Operational Experience
- First formal professional experience
- Understanding industrial processes
- Knowledge of enterprise systems (SAP)
- Development of customer service skills
Skill Development
- Working with ERP systems (SAP)
- Organization and process management
- Customer service
- Quality control
Technical Learning
- Familiarity with corporate systems
- Using Excel for organization and analysis
- Understanding industrial processes
- Foundation for future technical skills
Skills Developed
Technical
- SAP: ERP system usage
- Excel: Spreadsheets and data organization
- Internal Systems: Corporate tools
- Quality Control: Inspection processes
Operational
- Operational process management
- Customer service
- Inventory and distribution control
- Support for sales teams
Soft Skills
- Teamwork
- Interpersonal communication
- Organization and attention to detail
- Operational problem solving
Sector Context
Energy Sector
- LPG (cooking gas) distribution
- Serving millions of consumers
- Production and quality control processes
- Complex logistics operations
Sector Challenges
- High operation volume
- Need for rigorous quality control
- Efficient customer service
- Managing operational processes
Impact and Contributions
Operational
- Support for operational processes
- Improved data organization
- Contribution to operational efficiency
- Support for production and sales teams
Professional Development
- First formal professional experience
- Foundation for career growth
- Learning corporate systems
- Developing technical and interpersonal skills
Foundation for a Tech Career
This experience was foundational for professional development:
- First exposure to corporate systems (SAP)
- Developing Excel skills (basis for future automations)
- Understanding business processes (crucial for software development)
- Experience in a corporate environment (preparation for future roles)
- Developing organization and analysis skills (building blocks for a tech career)
Career Path
This experience marks the start of my professional journey, showing:
- Ability to learn quickly
- Adaptability to different environments
- Development of basic technical skills
- Solid foundation for professional growth